At Sorelle, your privacy and trust matter to us. This policy explains how we collect, use, and protect your personal information when you shop with us online.
What Information Do We Collect?
When you make a purchase, we collect basic details such as:
- Name, address, phone number and email
- Payment information (securely processed)
- Your IP address (to help us understand your browser and improve your experience)
If you join our mailing list, we’ll also use your email to share updates about new arrivals, offers, and store news.
Your Consent
By providing your personal details (e.g., during checkout, creating an account, or requesting delivery), you consent to us using this information for that purpose only.
For anything beyond that like marketing we’ll ask for your permission first.
Withdrawing Consent
You’re always in control. If you no longer want to hear from us, you can unsubscribe from our emails or contact us at sorellesquad@gmail.com to remove your details.
When We Share Information
We only share your details when:
- Required by law, or
- Necessary to complete your order (e.g., with payment providers or delivery services).
We do not sell or trade your personal data.
Payments
We offer secure payment options including:
- Cash on Delivery
- Card Payments
- Koko Pay
- Mint Pay
Each provider has its own privacy policy, which we encourage you to review.
Third-Party Services
Some trusted third parties (like payment processors and analytics tools) may need access to your data to provide their services. They will only use it as required to complete your transactions.
For example, we use Google Analytics to understand how visitors use our site.
Security
We take your privacy seriously and use industry-standard measures to protect your information:
- SSL encryption for secure transactions
- AES-256 encryption for card data
- Compliance with PCI-DSS requirements
While no system is 100% secure, we do our best to protect your data.
Cookies
Our site uses cookies to improve your experience, such as:
- Remembering what’s in your cart
- Tracking visits to improve our store
- Identifying returning customers
You can choose to disable cookies in your browser if you prefer.
Age of Consent
By using this site, you confirm you are at least the age of majority in your country or have given consent for any minors under your care to use this site.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will take effect as soon as they’re posted here.
If Sorelle is ever merged or acquired, your information may be transferred so that we can continue serving you.
Questions? Reach us at sorellesquad@gmail.com
